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                              CRACKED SCREEN DAMAGED TV DECLARATION for LTL TRUCKING for big screen TVs

We do our best to ship and pack our products with outmost safety and care however things can happen.

When an LTL driver arrives at your home with your TV. Customer must inpect and plug in TV while driver is waiting. Please Do not sign BOL without proper inspection. Once BOL is signed insurance is waved unfortunately and the Sale is final and non refundable. If the Tv is damaged call us while the driver is present. Tv must be refused and noted on BOL that it is damaged. We do our best to ship safely however things can happen.

Our phone number is 978-306-5151 ext 1001 or ext 2

sales@abctvs.com

 

DEFECTIVE ELECTRONICS DECLARATION: Please note we extend a 2 business day free exchange for items received defective (not cracked or physical damage). Defective merchandise discovered after 2 business days are not eligible for return however they are eligible for onsite repairs through thee manufacturer. Please call for assistance in handling repairs 978-306-5151

Standard Return Policy 978 -306 -5151

We want you to love the items you purchase from AbcTV.com If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below.(Shipping both ways are deducted off refund)

For returns and exchanges on Big screen Tvs - All packing must be mint as well as product- $750.00 will be deducted from refund to cover all our costs facilitating return.

 

CRAKED SCREEN DAMAGED TV DECLORATION

When driver arrives with TV. Customer must inpect and plug in TV while driver is waiting. Do not sign BOL without proper inspection. Once BOL is signed insurance is waved.  Sale is final and non refundable. If the Tv is damaged call us while the driver is present. Tv must be refused and noted on BOL that it is damaged. We do our best to ship safely however things can happen.

Our phone number is 978-306-5151 ext 1001 or ext 2

 

Cancellations:

Unfortunately there are times where an order needs to be cancelled. Orders may only be cancelled by phone at 978 306 5151 and not by email . Email may go to spam or may not be read in time.

Cancellation of orders already in transit, $750.00 will be deducted from refund to cover all our costs facilitating return.

 

Shipping disclosure for Oversized Items:

We reserve the right to cancel any order if our truckers' lines do not service your area. Such areas would include but not limited to Islands and other various remote areas. To verify if we service your area  please visit AMTRUCKING.COM and type in your zipcode. For out of area zipcodes please call for a shipping quote. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
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  • Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
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  • The product serial number must match the serial number in our database. AbcTV.com maintains serial number tracking.
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  • Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.
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    You must contact our customer service department to arrange a return. 

    You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box.

    Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility.

    Televisions over 41" must be returned via one of our Home Delivery Partners. Please contact us to schedule a pickup for your large TV return.

    If your return is not the result of our error, the return shipping costs are the responsibility of the customer.

    Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.
    If you purchased a product from AbcTV.com that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.
    An item that was discovered to be defective upon receipt can be replaced or returned for a full refund.

    We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following the receipt of your return. Please allow for additional processing time after holidays.

    Although it is our goal to ship a replacement as quickly as possible, a replacement cannot be shipped before we receive and inspect the return. To receive a replacement more quickly, you may place a new order for the same item (shipping not included) and we will issue a refund for the full value of the returned product (including shipping) upon completion of our return process.